Shipping Policy
Shipping Policy
We ship to Puerto Rico, USA, and internationally via the United States Postal Service (USPS).
Processing and Delivery Times Products sent directly from Puerto Rico Store:
- Processing: 1-5 business days
- Shipping to USA (excluding Puerto Rico): 2-4 business days
- Shipping to Puerto Rico: 2-4 business days
- International Orders: 15-45 business days after shipment
Special Shipping Arrangements: Some of our products are shipped directly from our warehouse in California. These products may include different or additional shipping costs, which will be clearly indicated at checkout before you complete your purchase. Please check our processing and delivery times:
Processing and Delivery Times Products sent directly from Warehouse (California):
- Processing: 1-5 business days
- Shipping to USA (excluding Puerto Rico): 2-4 business days
- Shipping to Puerto Rico: 8-20 business days
- International Orders: 15-45 business days after shipment
International Shipping: International orders have a standard shipping fee of $35 USD. Please note that customers are responsible for any customs duties, taxes, or additional fees imposed by their country's customs office.
Important Information:
- All delivery timeframes are estimates and may vary due to weather conditions, holidays, or postal service delays
- Tracking information will be provided via email once your order ships
- We are not responsible for packages marked as "delivered" by the postal service
- For orders shipping directly from our California supplier, you will receive separate tracking information.
- Business days exclude weekends and federal and local holidays.
- Please ensure your shipping address is complete and accurate, as we cannot be held responsible for packages sent to incorrect addresses
Questions? If you have any questions about shipping or need to track your order, please contact us at info@aguazulpr.com.