Refund Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You may exchange your item or return them for store credit. All sale items are final and cannot be returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please send us an email to info@aguazulpr.com if you have additional questions regarding our Return Policy.

Sale items 
Only regular priced items may be refunded for store credit, unfortunately sale items are final and cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. The items must be unworn, unwashed and unused with tags. If you need to exchange it for the same item, send us an email at info@aguazulpr.com for further instructions.

Shipping
To return your product, you should mail your product to: PO Box 142476, Arecibo PR 00614, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.